SUPPLY & INSTALLATION POLICY
where we are dedicated to providing you with comprehensive carpet supply and installation services. Here are the details of our supply and installation policies to ensure you have a pleasant and seamless experience when shopping for and using our products:
SUPPLY POLICY
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Wide Range of Choices: We offer a diverse range of carpet collections to meet your various aesthetic and functional needs.
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Flexible Order Waiting Times:
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1-Day Processing Time: Choose from our in-stock collection for an immediate upgrade to your space without a long wait.
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2-Week Series: Explore more options suitable for customers with ample time for selection.
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3-4 Week Personalized Service: For customers seeking unique designs, we provide personalized production services, ensuring your carpet is a one-of-a-kind piece of art.
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INSTALLATION POLICY
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Professional Installation Services: We offer professional carpet installation services to ensure a perfect fit for your space.
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Installation Guarantee: If any issues arise during the installation process, contact us immediately. We will ensure a timely resolution to meet your expectations.
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Transparent Installation Costs: We transparently display installation costs at the time of purchase to ensure you have a clear understanding of all related expenses.
PAYMENT POLICY
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To foster a stronger sense of trust, we have implemented the following payment arrangements for both supply and supply-installation services:
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Confirmation Deposit: To confirm your order, we request a 50% payment of the total cost as a deposit. This step ensures our mutual commitment and prioritizes the handling of your requirements.
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Payment upon Delivery: Upon the delivery of products or services, we will require a 30% payment of the remaining balance. This payment phase is designed to allow you to settle a portion of the fees after receiving the products or services.
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Payment upon Completion of Installation: Finally, upon the completion of the installation and ensuring your satisfaction with the results, the remaining 20% of the total cost will be due. This payment phase aims to guarantee your satisfaction with the entire process and the outcome.
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The objective of these payment arrangements is to safeguard your interests and reflect our commitment to delivering high-quality products and services. If you have any questions or require further clarification, please feel free to contact our customer service team. Thank you for your trust, and we look forward to establishing a successful partnership with you.
REFUND AND EXCHANGE POLICY
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Please be advised that all purchases made are non-refundable and non-exchangeable. Before proceeding with your shopping, kindly take a moment to carefully consider your choices. Our goal is to provide high-quality products, ensuring your satisfaction with your purchases.
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Key points of this policy include:
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Non-Refundable: Please ensure to thoroughly review your selections before completing the purchase, as we are unable to provide refund services once the transaction is complete.
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Non-Exchangeable: We do not support exchanges for items that have been purchased. Kindly make sure you are well-informed and content with your chosen products.
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Before continuing with your shopping, please take the time to read our supply policy. If you have any questions or require further information, feel free to contact our customer service team. We are here to support you and ensure you have a pleasant shopping experience. Thank you for your understanding and cooperation.